How can I pay my rent?

You can pay rent at the front desk with a personal check, money order, electronic check, or debit/credit card (*all cards will have around a 3% handling fee applied to total).

Who do I call if I have a maintenance request?

Maintenance requests can be submitted through the www.mymetropolitan.net site by logging in and clicking on the service request link, or by simply calling the front desk at 253-830-3430.

What do I do if I want to get a pet?

-Notify the office staff as soon as you are considering a pet & fill out the appropriate pet agreement.
-There is a $500 non-refundable pet fee required for each pet with a maximum of 2 pets per apartment.
-We allow dogs and cats, 75 lbs and under. Breed restrictions may apply per City of Tacoma. A pet interview may be required if animal is considered an aggressive breed.

Where can my guests park?

Please note that all parking spaces on the property are assigned. Your guest may park anywhere on the street with no penalty.

Who do I call for a maintenance emergency after hours?

-In the case of a fire or other serious threat, you should always dial 911 before contacting the office staff.
-Call the 24 emergency phone line at 253.922.4416. The answering service will dispatch the call to an on-call representative.
-Any non-emergency calls to the emergency line will result in a $40 fee.

What is considered a maintenance emergency?

A maintenance emergency is something that is a threat to your safety, the structure of the building, or the safety of others. Some common examples would be:
-A fire
-A leak/flood
-Power outage
-No hot water
-A blocked toilet if you are in an apartment that only has one bathroom

Where can I take my pet for a walk?

There are plenty of parks and grassy areas within walking distance to take your pet. Make sure to bring a doggy bag with you at all times to pick up after your pet. Pet waste fees of $50/instance will be applied to anyone not picking up after their pet.

What hours are available for me to use the amenities?

-The Indoor pool/Jacuzzi, fitness rooms, dance studio, putting green, rooftop and business centers are all open 24 hours a day with an access entry code.
-The Theater and Grand Residence Center are open from 10am – 10pm everyday!

Where do I take my trash?

-If you live in Tower 1, there are trash chutes located on each floor, on the south side of the building.
-If you live in Tower 2, the trash compactor is located in the P4 garage. Simply put your trash bag in the compactor and close the door.

Is the Metropolitan pet friendly?

Yes, we are! The Met has a one time non-refundable pet fee of $500. Zero pet rent. Zero weight limit. Zero breed restrictions.

Drop By!

M-F 10am - 6pm

SAT 10am - 5pm

SUN Closed

245 St. Helens Ave, Tacoma, WA 98402

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