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Frequently Asked Questions

How can I pay my rent?

  • You can pay rent at the front desk with a personal check, money order, electronic check, or debit/credit card (*all cards will have around a 3% handling fee applied to total).

Who do I call if I have a maintenance request?

  • Maintenance requests can be submitted through the www.mymetropolitan.net site by logging in and clicking on the service request link, or by simply calling the front desk at 253.830.3430.

Who do I call for a maintenance emergency after hours?

  • In the case of a fire or other serious threat, you should always dial 911 before contacting the office staff.
  • Call the 24 emergency phone line at 253.922.4416. The answering service will dispatch the call to an on-call representative.
  • Any non-emergency calls to the emergency line will result in a $40 fee.

What is considered a maintenance emergency?

  • A maintenance emergency is something that is a threat to your safety, the structure of the building, or the safety of others. Some common examples would be:
    • A fire
    • A leak/flood
    • Power outage
    • No hot water
    • A blocked toilet if you are in an apartment that only has one bathroom

Where can my guests park?

  • Please note that all parking spaces on the property are assigned. Your guest may park anywhere on the street with no penalty.

Do you offer a referral bonus if I refer a friend to live here?

  • Yes we offer a $100 referral bonus to any resident that refers a friend who signs a lease at The Metropolitan.

What do I do if I want to get a pet?

  • Notify the office staff as soon as you are considering a pet & fill out the appropriate pet agreement.
  • There is a $500 non-refundable pet fee required for each pet with a maximum of 2 pets per apartment.
  • We allow dogs and cats, 75 lbs and under. Breed restrictions may apply per City of Tacoma. A pet interview may be required if animal is considered an aggressive breed.

Where can I take my pet for a walk?

  • There are plenty of parks and grassy areas within walking distance to take your pet. Make sure to bring a doggy bag with you at all times to pick up after your pet. Pet waste fees of $50/instance will be applied to anyone not picking up after their pet.

What hours are available for me to use the Amenities?

  • The Indoor pool/Jacuzzi, fitness rooms, dance studio, putting green, rooftop and business centers are all open 24 hours a day with an access entry code.
  • The Theater and Grand Residence Center are open from 10am – 10pm everyday!

Where do I take my trash?

  • If you live in Tower 1, there are trash chutes located on each floor, on the south side of the building.
  • If you live in Tower 2, the trash compactor is located in the P4 garage. Simply put your trash bag in the compactor and close the door.

Have a question not answered here?

Contact us today and let us know how we can help you.

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Our Specials

No application fee for qualifying military applicants.

CALL 253-830-3430

Our Specials
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